Your Privacy Is Our Responsibility

1 Introduction and Scope

5k77 is committed to providing a safe and trustworthy online gaming experience for users in Bangladesh. This Policy applies to information collected through our website, mobile version, and other related services.

By using our platform, you are considered to have accepted the terms of this Policy. If we make any changes to this Policy, they will take effect from the date of publication and we will post a notice on the platform. This Policy applies only to 5k77's own services; for third-party services, their respective privacy policies apply.

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2 What Information We Collect

We collect various types of information to create and manage accounts and provide services on 5k77. The details are listed below by category:

2.1 Information Provided Directly by You

• Full name, date of birth, and verification information related to national identity documents
• Active mobile number and email address
• Residential address
• Transaction information via bKash, Nagad, Rocket, Upay, or bank transfer
• Information you provide when contacting customer support
• Documents uploaded during the identity verification (KYC) process

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Date, time, and session information when accessing the platform
• Information collected through cookies and similar tracking technologies
• Game play history, betting activity, and platform usage patterns
• Log files and crash reports

2.3 Information Received from Third Parties

For identity verification and fraud prevention, we may receive relevant information through approved third parties. This information is used solely for the purpose of the verification process.

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3 Purposes of Using Your Information

We use your information only for specific and legitimate purposes. Your information is processed on the 5k77 platform for the following reasons:

• Completing account registration and confirming identity verification
• Managing financial transactions and processing deposits and withdrawals
• Providing welcome bonuses, cashback, and other promotional benefits
• Managing VIP membership and ensuring personalised services
• Platform security, fraud detection, and prevention
• Enforcing and monitoring responsible gaming policies
• Meeting legal obligations and complying with regulatory requirements
• Providing customer support and responding to your complaints or questions
• Reviewing and improving platform performance
• Sending service-related notifications subject to your consent

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4 Data Storage and Security

5k77 implements industry-standard technical and administrative measures to ensure the security of your personal information. Our security framework includes:

• Securing data transfers through SSL (Secure Socket Layer) encryption
• Storing sensitive information on servers in an encrypted state
• Firewall and access control measures to prevent unauthorised access
• Regular security audits and vulnerability testing
• Only authorised personnel may access your information, and they are bound by confidentiality obligations

Please note that it is not possible to guarantee 100% security when transmitting information over the internet. If you notice any suspicious activity, contact our customer support immediately.

4.1 Data Retention Period

We retain your information only for as long as necessary or as required by legal obligations. Even after an account is closed or deactivated, financial transaction and identity verification data may be retained for a specified period in accordance with applicable regulations. After this period, the data is securely deleted or anonymised.

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5 Data Sharing and Third Parties

5k77 does not sell your personal information. We may share your information with third parties only in the following limited and specific circumstances:

• Payment Processors: Relevant financial information is shared to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. These partners have their own privacy policies.
• Identity Verification Services: Necessary information is shared with approved verification providers to fulfil KYC requirements.
• Legal Authorities: Required information may be provided in response to court orders, legal processes, or regulatory requests.
• Technology Partners: Service providers engaged to operate the platform may use limited information as needed to perform their functions, and they are bound by confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred; however, the protections of this Policy will continue to apply.

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6 Cookies and Tracking Technologies

The 5k77 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. The platform cannot function properly without them.
• Functional Cookies: Help remember your preferred language, settings, and customisations.
• Analytics Cookies: Used to understand which sections of the platform are used most and to improve services.
• Marketing Cookies: Used to display relevant promotions based on your interests (subject to your consent).

You can disable cookies from your browser settings; however, this may limit some platform functionality.

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7 Your Rights

You have a number of important rights over your personal information. 5k77 is committed to respecting these rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request the correction of incomplete or inaccurate information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: You may request that the use of your information be limited for a specific purpose.
• Right to Data Portability: You may request a copy of your personal information in a structured format.
• Right to Withdraw Consent: Where data processing is based on consent, you may withdraw that consent at any time.
• Right to Opt Out of Marketing Communications: If you no longer wish to receive promotional emails or messages, you have the option to opt out.

To exercise any of the above rights, please contact us using the method described in the contact section below. We will process your request as quickly as possible.

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8 Protection of Minors

5k77 strictly provides services only to persons aged 21 or older. We do not knowingly collect any information from minors. Age is verified during the account registration process, and if we become aware that information has been provided by a minor, that information will be deleted immediately and the associated account will be closed.

For more information on responsible gaming, please visit our Responsible Gaming page.

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9 International Transfer of Data

Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the relevant country or organisation and that protection equivalent to this Policy is being provided.

Third parties that provide technical services are contractually obligated to ensure the security of your information and may use it only for the necessary purposes.

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10 Changes to the Policy

5k77 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of the Policy.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated Policy. We recommend visiting this page regularly to stay informed about any changes to the Policy.

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11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any rights relating to your information, please contact us. The 5k77 customer support team provides assistance in both Bengali and English.